Miles Franklin Precious Metals Review

Miles Franklin Precious Metals Review

Miles Franklin Precious Metals is a company that has been operating in the US since 1989. They offer precious metals IRA services, along with basic bullion investment options for your personal portfolio. The question is how well they stand up to the competition. Are their services legitimate?

  • Product Type: Precious Metals
  • Owner: Andy Schectman (President and CEO)
  • Rating: 3.5/5

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About Miles Franklin Precious Metals

Miles Franklin Precious Metals Review

Miles Franklin doesn't operate like a normal casual coin dealer. Instead, they focus on long-term investment opportunities for their clients. By investing part of their wealth in precious metals, clients are able to grow their assets slowly over time while having a hedge against inflation.

The company serves clients all over the United States. When it was founded in 1989, the goal was to offer numismatic collectibles and bullion for fair prices. Customers would also get access to the precious metals expertise of the employees.

Miles Franklin works as a full service precious metals investment company, meaning that they offer precious metals IRAs and basic diversification advice. They are also a discount broker. By operating with low overhead, they're able to give customers access to bullion and numismatics for a lower overall markup than the competition.

The company has a strong emphasis on fair pricing. They also focus on educating and supporting their clients. The more a client knows about the precious metals industry, the better equipped they'll be to make the best decisions for their financial future.

Company Values

Miles Franklin Precious Metals Review

Miles Franklin has been operating for over 30 years. It was founded by the same family duo who own the company today. They have continued to use investment strategies and strong customer care policies to compete in the modern world.

The company prides itself on its reputation. They do have an accreditation and an A+ rating with the Better Business Bureau, with no complaints registered.

They also state that one of their key values is integrity. In addition to being honest about their pricing and products, they make sure to do everything by the book. For example, they have become properly licensed to sell bullion in the state of Minnesota. Some bullion companies fail to get the proper Minnesota licensing, and they accidentally run afoul of the law.

The average broker with the company has three decades of precious metals experience. Every broker has worked with clients from every kind of background. The goal is to connect the average person with opportunities for precious metals investment.

This expertise is reflected in every customer interaction. The company prides itself on knowledge. In addition to answering your questions about investment, they can also give you insights about different political and economic trends. That way, you can adjust your investment strategy to make it as effective as possible.

Miles Franklin is one of the 27 companies authorized to resell US Mint products. This allows them to stock their inventory with important high-liquidity investments at low overall prices. In addition to their network of dealers, they aim to create lifelong client relationships. Every client gets custom feedback and tailoring for their investment solutions.

Educational resources are also available. Miles Franklin operates under the assumption that knowledge is power. You can access articles and reports for free to learn more about investing and the global economy. There are even Q&A sessions that are accessible for free. Whatever questions you have, you can get them answered without committing to spending a cent.

During the actual order process, Miles Franklin says that they work hard to provide great service. Every order is monitored and managed from beginning to end. They check to make sure that packages are shipped on time and that customers are satisfied. Whether you're making a huge investment or just buying an inexpensive coin, the company's customer service team is available to you.

There has only been one negative review of the company's shipping online. The customer said that the order didn't ship for a week when he wanted it to ship immediately. But every other customer has stated that the shipping was quick and easy, so this is likely a fluke.

Customers have also mentioned that the company makes it easy to coordinate precious metals IRAs and dropoffs at the depository of their choice.

Is Miles Franklin Precious Metals a Scam?

Miles Franklin Precious Metals Review

Miles Franklin is not a scam. There is no question that the company provides the services it claims to. They have been in business since 1989 and have been accredited with the BBB since 2009. There are several positive customer reviews online. No official complaints have been filed against the company.

One of the positive reviews said that the customer would happily refer friends and family. She said that the customer service was great and the product was high quality. Another positive review was from a customer who enjoyed their experience so much that they became an employee. They said the work environment was also good.

A detailed positive review talked about the representative Kathie in particular. The reviewer said that not only was Kathie patient and helpful, but she also managed to kickstart the IRA process when the customer's custodian was unhelpful.

This same customer noted the names of several other employees who helped her with coordinating purchases, shipments, and depository accounts. She said that every person she interacted with treated her like family, and that she thought the company president should be proud.

Another satisfied review came from a customer who met the company president through his financial advisors. The customer bought quite a large amount of precious metals from Miles Franklin. USPS lost the first payment check that was sent. Despite this, the company honored the customer's original deal and did not charge penalties or change the price.

There has only been one negative review. It comes from a customer who said that he expected expedited shipping for his order, since that was what the website promised. But it took a week to receive a tracking number. Even after getting the tracking number, the package still hadn't departed the facility.

The customer was frustrated by this because he felt that the advertising was misleading. Miles Franklin has never responded publicly to this review. Since it isn't an official complaint, it doesn't factor into the BBB's rating of the company. Given the other positive feedback, this negativity is likely a fluke, but the lack of response is a slight concern.

Pros & Cons of Miles Franklin Precious Metals


  • Multiple precious metals investment services available, including gold IRAs.
  • BBB accredited with an A+ rating.
  • Over three decades of experience in the precious metals industry.


  • One complaint online about slow shipment.
  • Not as much customer feedback as some competitors, though most is positive.
  • IRA process is not the most streamlined.

Final Thoughts

Miles Franklin Precious Metals is an online precious metals dealer that ships all over the US. They have been in business for more than 30 years and retain the original ownership. Though there aren't a huge number of reviews online, most are positive.

There are IRA services available through the company's partnership with a custodian and different depositories. However, their setup process might not be quite as streamlined as with some of the competition. It seems like some customers had to speak to several employees to get their logistics set up, although they had no complaints about the service.

There is only one piece of negative feedback, from a customer who was disgruntled about long shipping times. He felt he had been misled because of the website's promise of expedited shipping. Miles Franklin never responded to this review. But there isn't a pattern of upset, and most customers say they've been excellently treated throughout the investment process.

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