Bullion Shark is an online company that sells a variety of bullion to customers all over the United States. But online precious metals are a competitive market. What exactly does Bullion Shark have to offer, and what do past customers say about their experiences?
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About Bullion Shark
According to the company website, Bullion Shark's goal is to provide quality products and great service at a low cost. They have one of the largest online inventories of a huge number of different products.
You can peruse bullion, modern rare coins, classic collectibles, and ancient currency. If there's a particular coin you're looking for, Bullion Shark's representatives will try to find it for you.
Bullion Shark is also often an exclusive dealer of collectible sets. You can purchase presale items and have them shipped to you before anyone else. That's an advantage when it comes to collector's items with a huge demand. Also available are collector sets, which have a full set of different coins together.
If you're looking for pure bullion, that's an option too. In addition to traditional metals like platinum, gold, and silver, the company also offers some copper bullion items.
For those interested in history, you'll be thrilled by the company's different historical categories. Not only can you find gold minted prior to 1933, but you can also find coins from ancient civilizations and even shipwrecks.
There are so many rare coins that you can choose from two site categories: Modern or Classic. Within these, there are tons of subgroups.
Some of the Classic subcategories of rare coin include:
The Modern rare coins include limited edition minted coins like American Eagles and American Buffalos. They also include Morgan Peace Dollars and high relief items.
You can also take a look at the rare coins that are exclusively offered through Bullion Shark. Usually these offers are due to a partnership between the manufacturer and the company itself.
For example, Bullion Shark sold the coins for the 2020 Basketball Hall of Fame. They also have exclusive partnerships with people in Palau, Tuvalu, the Solomon Islands, and Niue. Some modern rarities also come from areas like China, Australia, Canada, and the US.
Bullion Shark has a strong focus on providing one of the most robust inventories for coin collectors. Many coin collectors turn to them when they're seeking a rare coin they haven't been able to find elsewhere. Oftentimes the Bullion Shark professionals can use their network to source the coin.
However, customers have reported that many rare coins listed on the website aren't always available in the inventory. Some people have had their orders cancelled due to ordering out-of-stock items. In addition, there have been some complaints about items getting lost in the mail or arriving damaged.
Is Bullion Shark a Scam?
Bullion Shark is not a scam. The company is accredited with the Better Business Bureau and has an A+ rating. Several customers have left favorable reviews online, with more positive overall feedback than negative.
There have been two complaints filed with the BBB in the past three years, but neither was filed in the last twelve months. Both were related to issues with a product. Only one is displayed on the website.
In January 2020, a customer filed a complaint because the products he received were damaged. The coins had come loose from the box, which caused their value to plummet. Despite contacting the company repeatedly, the team refused to answer the phone because they said it was reserved for sales calls. The customer was told that he must email.
When the customer eventually managed to contact the company, he was told that a return slip would be sent. But the customer never received the slip. Despite trying once again to reach them, the company refused to respond to multiple calls and emails.
The company's response has not been displayed publicly. But the customer did follow up to say that a satisfactory solution had been proposed, and that the issue was resolved. Presumably he was either refunded or given a new set of undamaged boxes instead.
One positive review said that the company's inventory and pricing were both impressive. The customer had been able to access newly issued coins before anyone else had them. He was happy with his sales representative, who he said was honest and knowledgeable.
Another positive review said that the knowledgeable employees were the greatest asset at the company. The reviewer stated that there was a high level of professionalism and integrity. He said that he had one representative that he worked with above all else because they'd developed a great working relationship. He further said that he trusted this representative's advice and pricing.
Other positive reviews also mention the professionalism, guidance, good service, solid pricing, and quick delivery speed.
However, there are some negative reviews. These are not official complaints, and they don't factor into the BBB's rating. The company has also not responded to any of them.
One person said that the products were fine, but the company began cold calling and spamming them after the purchase. Another said that he placed and confirmed an order, but then the order was cancelled because his item was out of stock. To add insult to injury, the item was back on the website the next day, except it was listed for a higher price.
Another negative review was from a customer who said he didn't receive his order at all. Despite sending multiple emails, all he got was a response saying that the items wouldn't ship yet due to being on presale. In April, the customer was told the coins had shipped in January. The customer didn't get a tracking number, the package never showed up, and the company made no offer to look for a lost package.
Pros & Cons of Bullion Shark
Bullion Shark is a legitimate company that has garnered some positive feedback. The most common compliments are that the company's professionalism is excellent. But there have also been a concerning number of complaints. Customers have said that the communication is poor, items are often out of stock, and one even said that he lost his entire investment after his package was lost in the mail.
The most concerning thing is that these customers seem to have had a very hard time resolving their issues. Bullion Shark is unwilling to provide customer service over the phone, so customers have to email. And they don't seem to respond to their emails in a timely or helpful manner. Several customers said they sent emails for weeks without getting any helpful information back.
The company does have an excellent product selection, though, as long as the items are actually in its inventory. It also gives customers access to presale items that aren't available anywhere else. Once the items ship out, the customers are some of the first people to own these collectible pieces.
But because of the negative feedback, we can't recommend this company overall. It's better to work with a company that has more positive reviews and that responds more easily to any negative criticism.
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